Rock Stars

Q2 2011 Rock Stars

Q2 2011 Rock Stars

Every company has some.  Some companies more than others.  You know… those employees that simply transcend all expectations.  But does every company take the time to recognize these exceptional performers?

For years, Muzak has honored special guests, touring musicians and clients as rock celebrities, having them sign guitars that are proudly displayed at our Home Office in Fort Mill, SC.  Hey, we’re in the music business, so it just makes sense.  At last count, we’ve got over 15 autographed guitars; each packed with the signatures of these special Muzak ‘celebs’.

Upon his arrival at Muzak last year, new president Steve Richards was looking for a way to identify and thank our exemplary employees… the ones he called our “Rock Stars.”  Our Rewards & Recognition team had been waiting for the right opportunity to initiate an all company program that would do just that.  Muzak Rock Stars was born: an all company program that awards top performers who go above and beyond their job duties to consistently find ways to improve processes, productivity, sales, teamwork and/or the quality of the work environment at Muzak.

So now each quarter up to 15 employees are selected from hundreds of nominees as Muzak Rock Stars:  technicians, administrators, IT specialists, programmers, call center reps, sales support, warehouse personnel, designers and the list goes on.  Each of these quarterly top performers is recognized at an all-company Town Hall meeting, in front of our 500 Home Office employees and streamed to over 750 field employees and franchisees.  Each Rock Star receives an engraved trophy, a spotlight in our weekly digital newsletter and internal web site, a feature on our Muzak digital signage network and some cash!  We also have a special Gibson SG guitar (collector’s model) with each quarter’s Rock Stars engraved on the pick guard.  It is mounted front-and-center with our 15 other autographed guitars.  All of this coupled with lots of high fives, hugs, handshakes and emails from an appreciative team of employees and managers.

Contributed by Bruce McKagan, Company Communications, Heart & Soul Foundation

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Tagged as: Muzak, Muzak Culture, rock star

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