It’s in the Blood

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This weekend I decided to take some time to step back and think about what’s really going on inside Muzak… my home for over 15 years.

If you’ve been following this blog, or read the parade of Muzak press releases over the last few years, you are aware that we’ve been through more changes than most companies experience in a lifetime.  Since 2008, this 77-year-old company has successfully withstood a potential merger, bankruptcy, two sales and a change at the top.  All of this while making significant strides in distribution technologies, product lines, productivity and customer service.

So, what is it that has held us together through all this change and commotion?  Sure, some employees were not comfortable with the change, and opted to leave.  Also, several new execs, with their own unique management goals and style, created a level of insecurity for some employees, which was to be expected.  But, through it all, there continues to be something at Muzak that holds this place together.

My dad was a fireman for 28 years.  It was who he was.  The experiences he shared with his fellow firemen created the glue that bonded him to his work.  The fire stories he’d tell at night would make me squirm, but the pride he had for his work was inspirational.  The guys meant everything to my dad.  His work and his mates were like a second family to him.

My son lives with his family in our home town of Seattle.  Last weekend we were catching up on the phone when the topic turned to Muzak.  He started laughing when I began conversing about a project I was working on with several employees.  I had to take a step back when he said, “Dad, sometimes I can’t tell the difference between your work and you.  I guess that’s just who you are.”   It had a familiar ring to it.

There’s something about the people, the relationships, the experiences, and the culture here at Muzak that keeps so many of us engaged.  It’s the pride for our history, our passion for music, a commitment to giving back to our communities and this crazy but wonderful business that keeps us coming back.   Several of our franchise owners have been around for two and three generations.  Twenty-five years of service by employees is a fairly common occurrence.  Last year over 250 employees celebrated 10 years or more with Muzak.  I’ve never run the numbers, but I have to believe that the average tenure of our 1,000 employees and hundreds of affiliates is a least double any similar company.  There’s a special pride in where we’ve been, who we are, and where we’re going.  For so many of us this place is simply in our blood.

The future looks extremely bright here at Muzak.  The economy is showing clear signs of a rebound and our sales staff is loaded and running.  Our new owners, Mood Media, are excited to grow this business we love.

Is there such a thing as blood type “M”?

Contributed by Bruce McKagan, Company Communications, Heart & Soul Foundation

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Tagged as: best company to work for, Bruce McKagan, company passion, great companies to work for, Music, music passion, Muzak

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